How Do I place an order?
Please follow the
steps below to complete the ordering process:
a. For business cards:
1. If you design online, please select from our business card
templates, or please see b. For other printing.
2. Enter the text that you want on your card and click
preview to see the real time looking. You can move text, change colours, fonts and more. For more flexibility,
you can customize
it by uploading your logo/photo.
3. Once the design will be completed to your satisfaction,
press the NEXT button which will add it to your shopping cart.
4. Press CHECKOUT button to online payment, you need to register a
user if this is your first order. We now temporary can only accept
online card payment less than ?00, amount above ?00 will need
other payment method such as Cheque, postal order, Paypal, Nochex
etc. We will improve this to accept more online soon.
b. For other printing:
1. Choose from the price table by clicking the prices.
2. Online upload your artwork or upload by FTP or send us your
artwork by mail.
3. Press NEXT to add what you need into shopping cart.
4. Press CHECKOUT button to online payment, you need to register a
user if this is your first order. We now temporary can only accept
online card payment less than ?00, amount above ?00 will need
other payment method such as Cheque, postal order, Paypal, Nochex
etc. We will improve this to accept more online soon.
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What's the minimum order?
We can print as few as 200 full color business cards, other products
print from 250.
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How do I order business cards for more than 1 person in my
company?
You can always order business cards using the same design but with a
different name and contact information. you can click “go on
shopping” after you finish your design and repeat your steps.
Our system will remember your design for 40 minutes unless you close
your browser. When you have finished your design or uploading, move forward
in the checkout process. Our system will aggregate shipping orders and
provide you with a reduced shipping rate.
>TOP<
What type of printing process is used?
All products are printed by
Heidelberg
printing machines in full color. The full color process is an
industry standard whose results can be seen at any news or magazine
stand. The end result is high quality printing which can make your
images happen.
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What types of paper are used?
All of our products are printed on the highest quality paper in the
industry. Business Cards, Postcards are all printed on 250gsm double
sides matt laminated card stock. Flyers, Brochures are printed on 160gsm
coated art paper.
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What types of files are accepted?
We accept the following files. Please contact us for details before
uploading unlisted file type.
Adobe Acrobat Document (*.pdf, before creating PDF files, please
create outlines for all the fonts, or include the fonts you used in
the artwrok)
Adobe Illustrator Artwork (*.ai, please transfer
texts into paths (create outlines))
Adobe Photoshop Image (*.psd, fonts must be included)
Adobe Indesign (*.indd, please transfer texts into paths (create
outlines))
Corel Draw! (*.cdr, please transfer texts into paths (create
outlines))
Macromedia Fireworks (*.png, fonts must be included)
Macromedia Freehand (Please transfer texts into paths (create
outlines))
Microsoft Publisher (*.pub, fonts must be included for designs
typeset in Publisher)
Microsoft Word (*.doc, fonts must be included)
Microsoft Powerpoint (*.ppt, fonts must be included)
Quark Express (*.qxd, fonts must be included for designs typeset in
Quark Express)
Bitmap Image (*.bmp)
GIF Image (*.gif)
PNG Image (*.png)
JPEG Image (*.jpg,*.jpeg)
TIFF Image Document (*.tif)
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Artwork guildlines.
- The resolution of your artworks should at least be
300dpi (300 pixels per INCH or 118 pixels per CM) to create
high quality printing matters. If your image contains texts,
we suggest you use higher resolution artwork up to 600dpi.
- A typical artwork of a business card should be
1098* 673 pixels (93MM*57MM before cut, 90MM*54MM after
cut, 1.5mm bleed on each border).
- Before creating PDF files, please create outlines for all
the fonts, or attach the TrueType TTF fonts you used in the
artwork, as we do not print directly from the PDF files)
- Texts in image files (JPG, GIF, BMP, PNG) will not be
printed as sharp as other formats with text layers like Corel
Draw, Illustrator, Photoshop, PDF, Freehand, Indesign... We suggest you
send us your source files with texts layers to us to get better
printing result. If you do not have the source files,
please use higher resolution artwork up to 600dpi.
- If you have used special fonts (or Mac fonts), please send
the TrueType TTF font files to us as well, to avoid any font
problems, please transfer the texts into vector paths (create
outlines).
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How can I know the final design looks like?
We will create an image online and it will exactly the same as your
printing.
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Can I add my own logo or picture to my online design of
business card?
Yes, you can upload two pictures for free, the two button of adding
images can be found on the panel of the designing page.
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What kind of plastic cards do we do?
We do all major plastic card types:
What resolution does my artwork need to be for uploading?
Your artwork should be created at 300 ppi (pixels per inch) or 300
dpi (dots per inch). If your artwork is at a lower resolution than
this, the print quality will be affected. Please note, your photo or
design must meet the required file size, image dimensions,
resolution, and file format before uploading it to our Web site.
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How do I upload an entire design?
There are four different ways to use your artwork at E-Printing.
You can
Upload your your artwork less than 4M online.
Upload your big artwork via FTP or our online java-based FTP
component.
Send your artwork to our 1G-size email.
Send us a mail with your CD/Floppy/Zip/USB storage.
The system will give you introductions on how to select or use these
functions when you place your order.
>TOP<
What is the turnaround time?
The turnaround time can be seen on the top of the pricing table.
Normally there are two kind of turnaround time: 1-2wk means within 7-10working days and 5-7wk need 5-7weeks can offer a even much cheaper
price. We now only offer 5-7wk service for big orders, but it will
give you an invincible price which is usually 50% off than average
price.
>TOP<
What methods of payment do you accept?
E-Printing accepts the major cards on our secure site:
Visa, MasterCard, Solo, Delta, Visa electron and Switch.
We now temporary can only accept online card payment less than GBP 300,
amount above GBP 300 will need other payment method such as Cheque,
postal order, Paypal, Nochex, bank transfer etc. We will improve this to accept
more online payment soon. >TOP<
Can you produce artwork for me?
Yes we can, we offer a full range of design and artwork services.
Give us the details of what you want and we will be happy to quote.
Click here to quote.
>TOP<
How to compress my artworks?
If you are using Windows XP, just follow the following
steps:
- Select your artworks or folder and then right click.
- Highlight "Send To."
- Click on "Compressed (zipped) Folder."
- A compressed folder will be created containing the same name
as the file you compressed. It will be represented by a zipper
icon.
If you are using other operation systems, please download WinZip from
www.winzip.com,
you can download a trial version for free.
>TOP<
How much bleed should I leave in my
artwork?
1.5mm bleed on each border.
When is the turnaround time start to calculate?
From the day of the clearance of the payment and the
confirmation of the proof of the artwork.
How to track my order status?
Please click here to enter
the online tracking page, input your email and order No. then you
can track your order status and leave us a message.
>TOP<
How much is the shipping cost?
Business cards less than 1000: Royal mail. £4-£7
1-2Kg: Royal mail special delivery: £7-£10
2kg-10kg: parcel force 24: £10
10Kg-40Kg: parcel force 24: £25.
40kg-100kg: £25-£60.
More than 100kg: £80.
Need Additional Help? Click here
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